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Improve patient experiences every day.

Retain, manage, and schedule more patients in your ambulatory care setting with Community Scheduling & Workflow, a complete, cloud-based patient flow solution from TeleTracking, the patient flow experts.

  • Reduce no-shows and delays.
  • Increase patient satisfaction.
  • Collect quantifiable feedback from patients.
  • Enhance staff operations and patient flow.
  • Continuously improve productivity and benchmarks with real-time analytics.

 

Talk to a product specialist today!

Operationalize your Ambulatory Patient Flow

Streamline operations at every stage of the patient’s journey with this cloud-based patient flow solution from TeleTracking, the patient flow experts.

Attract

77% of patients expect to be able to make appointments online. Self-scheduling from any device is a must for any practice looking to attract and retain more patients.

Z

Collect

Filling out forms online is a basic expectation in the digital age, and our configurable digital documents cut down on patient wait times and improve staff productivity.

Arrive

Meet your patients where they are: on their phones. Text reminders result in fewer missed appointments, less time waiting and a happier relationship with the provider.

Inform

Better communication in the waiting room improves patient satisfaction by providing a window into the length and reason for their wait, even if there are unforeseen delays.

Improve

Without data, you depend on anecdotes from patients and staff—and people are by nature non-confrontational. Analyze app data and texted surveys to see what’s really working.

Attract

77% of patients expect to be able to make appointments online. Self-scheduling from any device is a must for any practice looking to attract and retain more patients.

Z

Collect

Filling out forms online is a basic expectation in the digital age, and our configurable digital documents cut down on patient wait times and improve staff productivity.

Arrive

Meet your patients where they are: on their phones. Text reminders result in fewer missed appointments, less time waiting and a happier relationship with the provider.

Inform

Better communication in the waiting room improves patient satisfaction by providing a window into the length and reason for their wait, even if there are unforeseen delays.

Improve

Without data, you depend on anecdotes from patients and staff—and people are by nature non-confrontational. Analyze app data and texted surveys to see what’s really working.

Attract: Patient Self-Scheduling

Your patient’s first experience with your practice can be about their health – not your schedule.

Patients schedule and manage their appointments from any device, anywhere, for anyone.

You get notifications, auto-scheduling, and integration with your EHR.

  • Reduce no-shows by reminding patients of their appointments and confirming dates.
  • Increase patient revenue and gain new patients when you reduce no-shows and improve patient satisfaction.
  • Improve scheduling efficiency by providing constant visibility into all appointments and easy appointment management to staff.

%

of consumers think the ability to book, change, or cancel an appointment online is important.

Collect: Online Patient Intake Forms

%

of tech-savvy seniors want to access their healthcare services from home.

Patients can fill out forms prior to scheduling an appointment, and you’ll spend less time processing paper.

Patients can fill out any necessary forms in digital format prior to booking their appointment-forms are automatically housed in the appointment file.

You eliminate clipboards and paperwork bottlenecks in the waiting room, reduce wait times, and patients need to only fill out the online form once—not on each visit.

  • Reduce no-shows when you invest patients more deeply by requiring form completion when they self-schedule.
  • Increase patient satisfaction and decrease wait times by matching the experiences of other consumer-friendly industries.
  • Improve staff satisfaction and productivity by reducing the need for in-office form distribution.

%

of tech-savvy seniors want to access their healthcare services from home.

Arrive: Secure Text Reminders

Get your patients to the appointment, every time.

Patients receive configurable text reminders that invest them more deeply in attending the appointment.

You don’t have to call to confirm appointments. You’ll decrease the number of no-shows and experience fewer delays in the waiting rooms.

  • Increase revenue and retain patients when you improve patient satisfaction and loyalty.
  • Decrease number of no-shows when you text reminders prior to the appointment and on the day of.
  • Reduce manual work by your staff when you let the system handle configurable automatic reminders and confirmations.

BILLION

dollars lost to missed patient appointments every year.

Inform: Waiting Room Transparency

MINUTES

into a wait is when patients feel frustrated.

No one likes to wait, especially if they don’t know how long they’ll be waiting.

Patients can check in remotely, or at a waiting room kiosk, watch the progress of their wait time on a configurable board, receive real-time updates on their phones, and even leave the waiting room while they wait.

You flag patient records with pertinent information, keep families informed automatically, and get real-time analytics on wait times.

  • Improve patient satisfaction by communicating wait times, room order and flow transparency.
  • Increase staff productivity by reducing waiting room manual labor and better patient service through specific need indicators (wheelchair, oxygen, etc)
  • Exceed performance and service levels when you reduce patient wait times and length of the queue.

 

MINUTES

into a wait is when patients feel frustrated.

Improve: Surveys and Data Analytics

Identify what isn’t working, and you’ll know exactly how to improve your patients’ experiences.

Patients can fill in a quick online survey within minutes of leaving your practice (instead of a document sent via mail months later).

You can see what patients really think, monitor performance, and improve operations across your practice.

  • Improve patient satisfaction when you send them an instant survey so they can share their honest opinion.
  • Drive strategic business decisions with real-time data and benchmarks.
  • Improve performance by monitoring intuitive dashboards that include benchmarks –configurable and based on specific practice needs.

%

OF DOCTORS

are paid bonuses based on patient satisfaction.

Trust TeleTracking, the patient flow experts.

As the industry leader in patient flow solutions, TeleTracking has delivered game-changing results for thousands of health systems like yours for nearly three decades.

When hospitals switch to TeleTracking’s acute care solution, they see an average annual revenue increase of $2.4 billion.

  • Average length of stay reduction: 18.2 hours

  • Average annual patient volume  increase: 2,400

  • Acute beds managed by TeleTracking: 350,000

In addition:

  • Patient access solution clients show a 600% increase in patient transfers from referring facilities.

  • Patient throughput time is reduced by 59%.

  • Length of hospital stays are reduced by 1.39 days.